How do I access my Capital Guardians account?
This answer is still being written. In the meantime you can read it here:
Learn how to use your Capital Guardians account, read your statements and understand invoice statuses.
This answer is still being written. In the meantime you can read it here:
This answer is still being written. In the meantime you can read it here:
Local Guardians runs on the Capital Guardians platform, which includes a search tool to help you find local providers such as cleaners, gardeners, support workers and allied health.
To use it:
If you would rather not do this yourself, your care advisor can find and set up providers for you. You do not have to use the tool alone.
Your Capital Guardians account allows you or your authorised representative to view your account, invoices and payments online at any time.
Your account is updated in real time, similar to a bank statement. When a new invoice is uploaded, your available funds will be updated to reflect the change.
Once your funding has been allocated, a monthly statement will also be emailed to the primary representative listed on your Local Guardians agreement.
Your account can be viewed online at any time and is updated as invoices and payments are processed.
Your monthly statement will be sent by email once the funding for the relevant period has been allocated. You do not need to wait for the statement to view activity in your Capital Guardians account.
To view the complete statement information, generate a printable or PDF statement from your Capital Guardians account.
When selecting the statement period, enter the first and last date of the most recently completed month.
Your monthly statement includes key figures relating to your funding balance, government funding, contributions and spending. The figures may be displayed as monthly totals and daily amounts.
| Statement item | What it means |
|---|---|
| Opening balance | The amount of funding available on the first day of the month. |
| Funding level or subsidy | The government funding credited to your account during the month. The amount is calculated using the applicable daily subsidy rate and the number of days in the month. |
| Supplements | Any additional government supplements credited to your account. The amount is calculated using the applicable supplement rate and the number of eligible days in the month. |
| Income-tested fee or participant contribution | Applies where you have been assessed as needing to contribute towards the cost of your care. The amount may appear as a deduction from the government funding credited to your account. |
| Direct debit | The amount collected from you by direct debit during the month. It may differ from the assessed contribution shown elsewhere on the statement because direct debits are generally processed fortnightly. |
| Spending | The total value of invoices processed during the month. |
| Closing balance | The amount of funding available on the final day of the month. |
Invoices move through several stages as they are submitted, claimed, reviewed and paid.
| Invoice status | What it means |
|---|---|
| Unclaimed | The invoice claim has not yet been submitted to PRODA. |
| Processing | The claim has been submitted to PRODA and is being processed. Government payment is still pending. |
| Funded | Full government payment has been received. The invoice is ready for payment, subject to approval and sufficient available funds. |
| Underfunded | The government payment received is not enough to cover the claimed invoice, so the invoice cannot yet be paid. |
| Pending Review | An issue with the invoice or account information is preventing the invoice from being claimed or paid. Further review is required. |
| Paid | The invoice has been paid successfully into the provider’s nominated bank account. |
An invoice may remain unpaid while:
The invoice status shown in Capital Guardians will indicate its current stage.
You or your authorised representative can log in to Capital Guardians at any time to view your account activity, invoices and payments.
The monthly statement is emailed to the primary representative recorded on your Local Guardians agreement.
Talk to your local Care Advisor. Call the number for your state or email customer@localguardians.com